Cupcake Questions

All our products are freshly made and baked to order. We will bake your cupcakes as close to the delivery time as is possible and store them appropriately so they are nice and fresh on delivery.

Our cake sponge and butter icings are made from 100% natural ingredients and do not contain any additives, but some of the colored icings and cupcake toppings do. Please contact us if you have any concerns or questions.

You can buy our buttercream cupcakes in batches of 6 for hand delivery only. Our printed and posted cupcakes are also available via courier or delivery in batches of 6. See our cupcake delivery costs and terms for more information

We accept all major debit and credit cards and PayPal and all orders must be paid for before they are baked. Please note we only accept payment by cheque for deposits for large events.

All orders must be paid for before we make the delivery. For orders over 24 cupcakes we will require payment at least 72 hours before delivery. For orders over 100 cupcake we will require payment sooner but this is dependant on the size and complexity of the order. We will discuss this during the consultation process.

Our cupcakes are highly bespoke. If for any reason you are unhappy with your order please let us know via telephone immediately. We can then ensure we can put things right as soon as possible. We are happy to provide refunds on a individual basis dependant on the reason for returning the cupcakes. We will provide you with a response within 24 hours of your complaint.

As you might expect, cupcakes are high in calories and saturated fat. We do not compromise on flavour so we cannot offer low fat or reduced sugar options. We believe that cupcakes are a treat and should be consumed in moderation as part of a well balanced diet.

NEVER put our cupcakes in the fridge, they don’t like it and they will dry out. Keep them stored in an airtight container for maximum longevity. Some of our decorations and printed fondant should not be stored in air tight containers as they will wilt.

Our cupcakes will last up to 4-5 days if they are kept in an airtight container at room temperature but eat within 3 days for optimum yumminess!

None of our cupcakes contain nuts unless labelled.

Please be aware that our cupcakes are not made in a nut free environment so there is no guarantee these may not contain traces of nuts. Sorry!

Yes, we can provide you with a gluten free cupcakes. Please ensure you specify this when you place your order.

Yes, we can provide you with a vegan cupcakes. Please ensure you specify this when you place your order.

We use locally sourced, fresh free-range eggs.